Request deletion
- Email admin@msspaceglobal.com with the subject MSSPACE data deletion request.
- Use your registered email where possible. Identify the MSSPACE account or workspace concerned and the information you want deleted. For LinkedIn, Facebook or Instagram, include the network and account or Page name or identifier.
- Tell us whether you want to close the account, delete connected social data, or erase particular records. Do not send passwords, access tokens, app secrets or identity documents with your initial request.
You do not need an active MSSPACE login to make a request. An authorised representative may contact us on your behalf. We may ask for proportionate information to verify identity and authority before disclosing or deleting information.
Disconnect a social account
In MSSPACE admin, open Social media → Accounts, select the relevant private or shared workspace, and disconnect the account. You need permission for that workspace. You can also remove MSSPACE access through the social network’s connected-app or business-integration settings.
When disconnection or revocation is received or detected, MSSPACE stops new and queued publication and erases reusable connection credentials without delay, within a maximum of 24 hours. A publication request already in progress on the external network may finish and cannot always be recalled.
Disconnection removes the connection credentials. To delete related drafts, uploaded media, publishing history or other personal information, email the deletion request above as well.
What happens next
- We aim to acknowledge requests within 3 working days and complete valid requests within 28 calendar days of receipt, or sooner where required.
- We identify the databases, files, caches and service providers involved. Erasure means removal or irreversible anonymisation, rather than merely hiding an account.
- We confirm the outcome, explain any information that must remain and its reason and retention period, and explain any lawful extension or restriction.
Records that may need to remain
Some audit, certification, financial, employment or dispute evidence may need to remain for a documented legal or service-record purpose. We restrict its use, retain only the necessary information and explain the applicable exception. A routine retention schedule alone does not override a valid erasure request.
Professional inactivity after 30 days leads to suspension under the account rules. It does not automatically permanently delete the account. Permanent professional-account deletion remains under Super Admin control; this approval process must not delay an applicable legal deadline.
Published content and other organisations
Deleting data from MSSPACE does not automatically remove a post already published to a social network, or copies independently held by others. You may also need to remove content on that network. Where an organisation or certification body controls a record, we help identify the responsible organisation and assist with your request.
Contact and policy
MSSPACE INC
8 The Green, STE A, Dover, Delaware, United States
229 Mafemi Crescent, Utako, Abuja, Nigeria
admin@msspaceglobal.com
Read the Privacy Policy for the full retention schedule, purposes, recipients and privacy rights.